Carolyn Bodley - Legal Verbatim Transcriptionist of Audio, Video & Digital Files

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blog entries are strictly the opinion of Carolyn Bodley and may not reflect the opinion of others

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Saturday, February 16, 2013

BLOG - And they walk among us ...
sadface.jpgEarlier this year I wrote about a group of notaries that ordered $49.00 laser printers over the Internet. As I said then, that is stupid in itself. Stupid is as stupid does.

The printers began arriving and people were up in arms about the quality, blah, blah, blah. Again, $49.00 ??? I mean, REALLY ??I have never purchased a laser printer for under $1,000.

The latest saga is from a woman who was out of town when her printer arrived, so her husband opened it up. It turns out that the paper tray will not fit because the printer has a broken piece that is hanging down, keeping the tray from being inserted. She called the company and they said even though it is still within the 90-day warranty, that after 30 days, it is the consumer's responsibility to pay for return shipping. The shipping will cost more than she paid for the printer. She is belly aching and doing a lot of pissin' and moaning about the warranty period and the fact that she hasn't even used the printer, so how dare they make her use her dime to ship it back. I mean, excuse me. She admits that she is a procrastinator and meant to call them but then she got sick and this happened and that happened. Supposedly, she was told when she called, that it is stated in "fine print" that the first 30 days the company will pay to have the printer returned, but after 30 days, the consumer must pay -- even though it is still within the warranty period. She went on to say that she was told no one usually reads this fine print.

I went onto the site myself and looked. It is not in "fine print" -- actually, it is quite visible and clearly spelled out. The company has covered their bases quite nicely.

She is going to bring it to the Attorney General's attention. Good luck with that !!! This is the exact reason why the court system is so back logged. Yep, I can hear it now --

Judge to company rep: Did you tell Ms. so and so that, yes, there is a written statement about returning something within 30 days, but that no one ever reads it?

Company rep: No, your Honor.

Judge: Ms. so and so, when exactly did you see the damage to the printer?

Ms. so and so: My husband unpacked it. From the beginning, the paper tray wouldn't fit. There is something broken and hanging down.

Judge: Ms. so and so, when did you first alert the company of the damage?

Ms. so and so: It was more than 30 days after receiving the printer because I got sick and, to be quite honest, I am a procrastinator.

Judge: I find that the company is within its rights to refuse to pay for the return shipment of the printer back to the company in order to repair or replace the printer. Ms. so and so, it is your responsibility to pay for the shipment because according to the seller's written warranty and return policy, you did not act within a timely manner and more than 30 days have passed.

People get your head and ass wired together and think --
1. A laser printer for $49.00? You get exactly what you pay for.
2. If you really want to back some company up against the wall and make then honor whatever guarantee/warranty a $49.00 product has, then read the fine print.
3. If there is damage, either from shipment, or the quality of a product, then ACT immediately, and don't wait for more than 30 days before doing something about it.
3. Either carry the printer out to the curb in the hopes that some drive-around junk guy will pick it up; take you frustrations out on the printer and take a hammer to it; or, make it a yard decoration and plant flowers in it.
5. Lastly, quit broadcasting your ignorance for anyone and everyone to see over your $49.00 printer purchase.
[end of blog]
11:03 am mst 

Friday, February 1, 2013

BLOG - How not to conduct a loan signing ...
MartiniI was a notary signing agent for five years before the housing market came to a screeching halt, and catapulted our economy and mortgage market into a downward spiral.

I am appalled at the number of signing agents who brag about getting in and out of a person's home in 15 to 30 minutes. It leaves a sour taste in my mouth to read about the agents that won't allow a borrower to read the pages of their mortgage loan before signing and/or initialing. I don't care if the borrower has three days to cancel or not, it is still the borrower's right to read what they are signing. If homeowners had read what they were signing, today we wouldn't have so many "under water" and owing more than their house is worth. Had I ever been told that I couldn't read a document, and that I had to sign it right then and there, they would have been kicked out to the curb and I would have torn up the documents.

I was disgusted when I recently read "Had my first two hour signing today with someone I haven't seen in 25 years. We worked together and boy did he get old. We chatted about this person and that person, who died, etc. He had four, yes I counted four cigarettes during the signing and I think two bourbons with water, and told me how happy he was to have someone he could trust to be there while he signed these important papers. He said he's been nervous for weeks about signing...and I can't imagine how much smoking and drinking would have gone on if some other notary showed up."

First off, there are several things wrong with how this signing was handled. I would never sign for someone I know -- I don't want to have financial and personal knowledge about a friend. Second, to go into a borrower's home, place of business, restaurant, or wherever the signing is taking place doesn't matter -- you are there to conduct a professional and business transaction, and you should act and treat the signing as such. You are not there to chit-chat and gossip about people you know or have known in the past -- save it for another time or after the signing is complete. Signing mortgage documents are probably the most important papers someone will sign -- at least they will have the most impact on their lives for the next 15, 30 years or however long. They are not something to be taken lightly. If you are talking about old times during the signing, then the borrower's mind certainly can't be on the matter at hand. Alcohol should NEVER be consumed while signing loan documents. You would never be allowed to drink in a bank, in a broker's office, in a real estate office ... and to allow someone, whether you know them or not, to drink "I think" two bourbons with water, should never have been allowed. The borrower/friend admitted that he was nervous and was happy to have someone he could trust to be there while he signed these important papers -- ha! this signing agent was not someone he could trust -- because if you had been, you would never have allowed him to drink and impair his judgment. One, two, five drinks, or however many he ended up drinking was too many -- one was too many !!!!

... I can't imagine how much smoking and drinking would have been going on if some other notary showed up -- I can tell you how much -- ABSOLUTELY NO DRINKING WOULD HAVE GONE ON had another notary showed up, and you should lose your notary commission, because you are certainly not qualified to conduct loan signings.

I don't wish ill-will on any person, but if, down the road, something does happen with this man and his loan, because he was allowed to drink, YOU KNOW WHO THEY ARE GOING TO COME BACK AND MAKE ACCOUNTABLE because of your less than professional handling of this loan transaction!
[end of blog]
7:04 am mst 

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With a typing speed of 120 wpm, Carolyn Bodley began offering independent contractor/secretarial and transcription services to the Denver metro legal community in 1992.

I am not a court reporter or medical transcriptionist and I don't videotape depositions -- I'm strictly a legal transcriptionist which means putting spoken words on paper. All my transcripts contain a certification stating that to the best of my knowledge, belief and ability, the audio/video I received has not been altered in any way, and the transcript is true, accurate and complete. I have never been advised that a court rejected one of my audio or video transcripts. If my transcript is rejected by the court, you will be reimbursed in full for my services. Because I certify that the transcript is true and complete, the entire audio/video must be transcribed--I am unable to transcribe "just a portion" that you need. 

I guarantee that your transcripts will be typed confidentially, accurately and with attention to detail at a fair price.

  • Discovery is often turned over in a format other than hard copy. This discovery includes, but is not limited to, recorded telephone conversations, police interviews, depositions, investigations, witness statements, and more. The audio and video "words" need to be put to paper, and your already overworked legal staff often don't have the skills, equipment, the inclination or the time.
  • Discovery is often the deciding factor of whether a case goes to trial. Most of us hear, but do we listen? Recently I transcribed a video that had been viewed and listened to several times and by several people before I transcribed it. There was a one sentence statement that not one person caught -- this one sentence was not the only reason the case was dismissed one day before trial--however, it carried quite a bit of weight -- and I'm the only one that "heard" it. Had the video never been transcribed, how many other words would never have been heard?

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